Terms and Conditions
During the current lockdown our wonderful distributors at NBNi are sending out books for us.
Some of our older backlist will not be in stock at NBNi, so if your order isn't one that they can supply we'll get in touch to offer you the choice of a refund or waiting until we can safely make a trip to the post office.
When you order, please include a phone number in your account details (they will only use this if they have trouble finding you and it is particularly essential if you are ordering from outside the UK).
NBNi are working to stay open in a safe way for their staff, so expect books in the UK within a week and overseas within 2–4 weeks (as there are many fewer flights at the moment).
Thank you for supporting our books. It means a lot to an indie press and to our authors at this time.
Jan, Adam, Seth & Michelle
The goods sold on this website are fully described. Please read the descriptions carefully for accurate information about the product, price and delivery charges (free to UK addresses.)
Sales are handled by PayPal which securely handles your data. To make a purchase click on the item, check the basket is correct and proceed to checkout if you are happy to continue, fill in your details and continue, confirm details and purchase. Please check your basket before proceeding to check out and check your data is correct before confirming the purchase as information can easily be changed at this stage. Your purchase is committed only when you confirm details/purchase.
Books are generally shipped within 1–5 days, and we aim to deliver within a maximum of 14 days in the UK. We're a small crew so if you need something urgently drop us an email and we'll see what we can do, though bear in mind we are sometimes out and about for launches or writing retreats. Items do sometimes go astray, so please contact us if an order has not arrived after this time.
If there is a problem with your order please contact us and we will try to resolve things as quickly as possible.
When buying goods and services on the Internet, the consumer is entering a legally binding contract. However, as a distance consumer you have the right to cancel your order for either goods or services for up to seven days after receipt.
If you are booking a course there is a non-refundable deposit on booking (though we refund it in the event that we cancel). It's a good idea to take out holiday insurance in case you are prevented from travelling by bad weather, illness or other insurable event, as we are unable to cover you for these events. At six weeks before the course is due to start any cancellation will incur a 50% charge and from three weeks before the course this will become 100%. However, if we fill your place in this time we do not make a charge or will refund the difference between what you have paid and the deposit.
Cinnamon Press operates under UK law.
For queries arising from terms and conditions please contact: firstname.lastname@example.org.
Ty Meirion, Glan yr afon, Tanygrisiau, Blaenau Ffestiniog, Gwynedd, LL41 3SU.